If you are not satisfied with your purchase, you can exchange the item.The buyer is responsible for all further shipping fees.
If you encounter any situation, or any unsatisfactory situation, please do not open the dispute, please contact our customer service to explain the problem you have encountered, we will solve it.
If the products have any problem,pls contact us within 24 hours after receipt.
Please Note:Returned item has to be new and in original condition.
Should returns be required.
Contact us via message or email or trade manager
Provide as much detail as possible about the problem you are having.
Return the item for the agreed exchange or refun
Truelove pet is the most professional manufacturer of pet products for more than 10 years in China.
Truelove brand has been an industry leading manufacture of pet behavior, containment and lifestyle products for more than 10 years,helping millions of people and pets.
We can offer OEM service for your own design.
We keep a large stock and small orders for our Truelove products are also welcomed.
Delivery to worldwide
Ship Time: Monday to Friday – order before 2 pm, ship on the same day; order after 2 pm, ship on next day Saturday to Sunday – Ship on monday Other holidays are shipped on the first day of the working day(According to Chinese Time)
Most items we will ship within 0-7 workdays after payment
Free shipping by GreatThingsForDogs Standard Shipping or E-packet:usually 16-35days. (For package less than 2kgs)
DHL,FEDEX,UPS,EMS,TNT: usually 5-10 workdays.
Warm Reminder: Brazilian customers, it is recommended to use GreatThingsForDogs Standard Shipping logistics.
Platform Notice:Brazil Post temporarily announced that it will charge a fee of R$15 (approximately US$3.5)/single for all international parcels handled by the customs from August 27, local time. This fee is paid by the buyer. If the buyer does not pay the fee for 30 days, the package will be returned. We hope that Brazilian customers should pay attention to this situation.
Warm Reminder2:Argentine customers, pay attention to customs clearance when receiving express delivery.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countrie
If you have not received the item within the shipping time, please contact us, we will check it and reply you as soon as possible.Our goal is customer satisfaction!!!
Once you have received your product, please take a moment to leave us a positive feedback
If you are not satisfied with it,before you leave the negative feedback please let us know first,and we can help you solve the problem until you satisfied with it.
We will do our best to solve any problems and provide you with the best customer services.
Waterproof Oxford, SBS Zipper, Soft Cotton Padding
Keep warm /Prevention of Moisture
Delivery & Shipping
Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.
How does your delivery system work?
Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timescales depend on the location, please see below our estimated shipping times…
United States – 10-20 business days
Canada, Europe – 10-20 business days
Australia, New Zealand – 10-30 business days
Central & South America – 15-30 business days
Asia – 10-20 business days
Africa – 15-45 business days
Returns & Refunds
Don’t worry, all orders can be cancelled until the point of shipping. All you need to do to cancel an order it contact us as soon as possible.
Refunds & Exchange
We care about you and your customer satisfaction so if you need a refund you can request one no matter what.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
We also offer an exchange service, just contact us as soon as possible and we will take it from there.